Shipping policy
Shipping Policy – Pantra™
Thank you for shopping with Pantra™ 🇿🇦
We are committed to delivering your order as quickly and safely as possible.
Shipping Timeframes
Orders are typically delivered within:
8–11 Business Days
Delivery times may vary depending on:
- Your location
- Courier operations
- Public holidays
- Weather conditions
- High order volumes
Business days exclude weekends and public holidays.
Shipping Partner
We use Aramex Store-to-Door for deliveries across South Africa.
Once your order has been dispatched, tracking information may be provided where available.
Order Processing
Please allow:
- 1–3 business days for order processing and packaging
- Additional delivery time after dispatch
Orders are not shipped on weekends or public holidays.
Delivery Delays
While we do our best to ensure timely delivery, Pantra™ is not responsible for delays caused by:
- Courier service interruptions
- Weather conditions
- Public holidays
- Incorrect delivery information provided by the customer
- Events outside of our reasonable control
Estimated delivery times are provided as guidelines and are not guaranteed delivery dates.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is correct at checkout.
Pantra™ will not be responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Parcels
If your parcel arrives damaged or appears lost in transit, please contact us within 48 hours of the expected delivery date.
📧 info.pantra@gmail.com
Please include:
- Your order number
- Photos if applicable
- A detailed explanation of the issue
Contact Us
For any shipping-related questions, please contact:
📧 info.pantra@gmail.com